It's no coincidence that the highest-performing agents in the contact center get the highest marks in emotional intelligence. And there can’t be one without the other. This is the key to success and the basic pillar for building a contact center environment. It must be customer-oriented and focused on emotional connections. But hiring agents with … Continue reading 6 EMOTIONALLY INTELLIGENT BEHAVIORS IN THE CONTACT CENTER
WHAT IS IT AND HOW TO DO IT? Competencies assessment has positioned itself as an alternative or complementary method to performance or objective assessment. Through this technique, we eliminate the influence of external factors and obtain a truer picture of the abilities of each employee. For this reason, many companies are betting on this model. … Continue reading ASSESSMENT BY COMPETENCES:
Some entrepreneurs feel dizzy just thinking about whether or not to hire a company specialized in 360º consulting. And even more so when part of the team has also been trained internally. This feeling that outsourcing a consulting service for the evolution of the company is a failure for the organization is a false myth … Continue reading 360º CONSULTING HOW DO YOU KNOW IF YOUR BUSINESS NEEDS IT?
Team job. Photo young and mature businessmans working with new startup project in modern office or loft. Generic design notebook on wood table. Teamwork, business, creative meeting, cooperation concept Last year we closed with the Sales Techniques for Ayming course Last December we carried out the Sales Techniques course for Ayming, a business consultancy firm … Continue reading Ayming: Course on Interview Management and Sales Techniques
What is the Shinkansen effect? We will learn from Japanese culture, understanding what the following concepts refer to: Ikigai method, Shinkansen effect and Ganbarimasu. The end of 2020, a complicated, different year, which has affected many companies that have had to join forces and resources to adapt to the circumstances caused by the COVID-19. The … Continue reading The IKIGAI Method, the Shinkansen effect
With the Advanced Telesales course you will master your technique and remember forgotten concepts. The Advanced Telesales Course is aimed at commercial managers and telemarketers who have between 1 and 3 years' experience in sales. The training will be carried out in-company or in e-learning mode using practical dynamics and seeking the participation of all … Continue reading Advanced Telesales Course
Increasingly, individuals, as well as companies as a collective entity, are becoming more and more aware of the importance of being emotionally intelligent. Little by little, the discourse of the emotional has permeated society, awakening curious minds and gaining followers. So much so, that companies have begun to reorganise themselves around the importance of dealing … Continue reading Emotional Intelligence in Leadership
The Elevator PITCH: How to Convince on the Spot course is aimed at managers of startups, corporations, SMEs and agencies. PhD students and teachers. And in general, anyone who needs to convince others in a short period of time. The training will be carried out in-company, using practical dynamics and seeking the participation of all … Continue reading How to convince on the spot?
Being aware of what impact your product, service or brand has on your customers is fundamental to knowing why they like or dislike you, in other words, why they buy from you or do not buy from you. Without elements that allow you to measure their experience, it will be impossible for you to understand … Continue reading Some common mistakes when establishing KPIs in your company