6 EMOTIONALLY INTELLIGENT BEHAVIORS IN THE CONTACT CENTER

It's no coincidence that the highest-performing agents in the contact center get the highest marks in emotional intelligence. And there can’t be one without the other. This is the key to success and the basic pillar for building a contact center environment. It must be customer-oriented and focused on emotional connections. But hiring agents with … Continue reading 6 EMOTIONALLY INTELLIGENT BEHAVIORS IN THE CONTACT CENTER

360º CONSULTING HOW DO YOU KNOW IF YOUR BUSINESS NEEDS IT?

Some entrepreneurs feel dizzy just thinking about whether or not to hire a company specialized in 360º consulting. And even more so when part of the team has also been trained internally. This feeling that outsourcing a consulting service for the evolution of the company is a failure for the organization is a false myth … Continue reading 360º CONSULTING HOW DO YOU KNOW IF YOUR BUSINESS NEEDS IT?

Ayming: Course on Interview Management and Sales Techniques

Team job. Photo young and mature businessmans working with new startup project in modern office or loft. Generic design notebook on wood table. Teamwork, business, creative meeting, cooperation concept Last year we closed with the Sales Techniques for Ayming course Last December we carried out the Sales Techniques course for Ayming, a business consultancy firm … Continue reading Ayming: Course on Interview Management and Sales Techniques

The IKIGAI Method, the Shinkansen effect

What is the Shinkansen effect? We will learn from Japanese culture, understanding what the following concepts refer to: Ikigai method, Shinkansen effect and Ganbarimasu. The end of 2020, a complicated, different year, which has affected many companies that have had to join forces and resources to adapt to the circumstances caused by the COVID-19. The … Continue reading The IKIGAI Method, the Shinkansen effect

Emotional Intelligence in Leadership

Increasingly, individuals, as well as companies as a collective entity, are becoming more and more aware of the importance of being emotionally intelligent. Little by little, the discourse of the emotional has permeated society, awakening curious minds and gaining followers. So much so, that companies have begun to reorganise themselves around the importance of dealing … Continue reading Emotional Intelligence in Leadership

Some common mistakes when establishing KPIs in your company

Being aware of what impact your product, service or brand has on your customers is fundamental to knowing why they like or dislike you, in other words, why they buy from you or do not buy from you. Without elements that allow you to measure their experience, it will be impossible for you to understand … Continue reading Some common mistakes when establishing KPIs in your company